10-01-2019
16:31
- last edited on
03-09-2021
11:29
by
AndreaFitbit
10-01-2019
16:31
- last edited on
03-09-2021
11:29
by
AndreaFitbit
I have used my versa for 2 years now and in the last three months, the gps tracking is not showing an accurate distance. I have used a different fitbit and it's doing the same. I have checked the distance with google maps and it's definitely off and I use the same track every day. How do I reslove this please as it's very annoying!
Moderator edit: Labels and format
Answered! Go to the Best Answer.
02-04-2020 19:41
02-04-2020 19:41
has anyone had any luck, with resolving this inaccurate tracking?? I used to think that the inaccuracy was due to the location of the satellites (due to a convo with tech support). This inaccuracy has been going on for at least a year, if not more - same routes, same time to complete, always different mileage...
love my fitbit but this is getting ridiculous.
02-05-2020 05:02
02-05-2020 05:02
Since the last firmware update the distance for mine seems to be ok. Now it won't stay connected to my phone though so I only get a partial map.
02-13-2020 14:02
02-13-2020 14:02
I'm having the same issue. Same runs, perfectly accurate and now wildly different.
I ran a 10k last week and it logged it as 5.19 miles!!! I'm really fed up.
02-13-2020 14:53
02-13-2020 14:53
02-14-2020 08:31
02-14-2020 08:31
I too have stopped using my Fitbit for anything tracking exercise; it's now become a fun watch (I like the faces) and a community (step challenges with my friends). Whenever this Versa fully dies, I won't be replacing it unless they've fixed it.
I went with a Garmin Vivosport for $60 (rebuilt on Amazon). It is akin to the Fitbit Charge 2 in size, but has onboard GPS. It is spot-on accurate recording pace and distance while I'm out running and has become my only "turned on" device for recording my runs. I'll turn on the Versa just for giggles - cuz nothing says a slow pace like a half marathon that records at 15 miles!
Has anyone recorded non-running using the Versa? I'm considering giving the "bike" method a try and see if the GPS suddenly becomes accurate, but don't want to bother if folks have found that to be as unreliable as running/walking is.
02-14-2020 09:15
02-14-2020 09:15
Versa doesnt have a gos so it will never be accurate. I rack up so many steps sting and rocking in my recliner I have probably walked around the world! Mine is a fun but expensive watch as well. It was replaced at less than 5 minutes ths for shutting off randomly then shut off for good. I am on watch #2 and it is being replace because it is randomly switching to the shortcut screen and the back button stopped working. I will never buy another again either. Boyfriends cersa has started to randomly cycle on and off and screen locking. DONE
02-14-2020 09:17
02-14-2020 09:17
Lol. Should have proof read! Versa has no GPS.. and they replaced mine 1st time when it was less than 5 months old.
02-14-2020 09:20
02-14-2020 09:20
Versa tracks by movement and your PHONES GPS. The versa doesnt have a built in GPS. The ionic has a GPS.
02-14-2020 09:22
02-14-2020 09:22
What does the grain do besides track? Does it do heart rate and the other stuff the fitbit does? I am changing when my 2nd replacement dies..have every confidence it will be dead in less that 6 months!
02-14-2020 09:30
02-14-2020 09:30
I understand Versa uses the Phone's GPS...the issue is that when new in Nov 2018, it did just that - tracked runs using my phone's GPS and the display showed exact pace and mileage covered - using that GPS detail from the phone.
After one of the updates last year (somewhere in August I believe), that all stopped. The Versa suddenly was WAAAY off - it was like a program update messed up how it interprets the GPS data. It will either show my run as 1-2 miles less or more than the actual GPS mileage; during the activity the mileage ticked off will be about .2 miles more/less per mile of actual travel. The track recorded in Fitbit, even showing an accurate GPS route on the map, is WAAAY off of what real mileage is (no wild GPS mis-reads sending "me" across the planet, but tracked right on the road where I went).
I think we're all asking Fitbit to fix this and return to displaying on the watch the GPS data the phone is collecting and keep at the end a track that matches the mileage of the actual planet we run on. We all know our phone's are accurate because we can use other apps on the phone (like MapMyRun) to get an accurate track, but never with the Fitbit Versa watch.
02-14-2020 09:35
02-14-2020 09:35
02-14-2020 22:21
02-14-2020 22:21
02-16-2020 00:07 - edited 02-16-2020 00:09
02-16-2020 00:07 - edited 02-16-2020 00:09
Hear hear. That's what I said right in the beginning..we all know the watch doesn't have gps and it is the phone that tracks. It worked fine for a year, now it does not....
04-10-2020 08:14
04-10-2020 08:14
@dryheatwriter My Fitbit Versa is NOT tracking my bike rides. I rode my bike for 2 hours got home Fitbit said I rode for 15 seconds imagine how upset I was. I've been walking my dog around the neighborhood and versa isn't even tracking that. Using my quarantine time researching other fitness trackers.
04-10-2020 08:18
04-10-2020 08:18
@Shortjock903 I'm really considering going to the Samsung as well. I'm so fed up with my versa. Rode my bike for 8 miles and my watch just kept saying connecting when I got home 🤔
04-10-2020 08:32
04-10-2020 08:32
@mortie5k Thank you. I'm spending my quarantine researching fitness trackers. I'm so over my versa, while I love it and have many bands for it I'm going to have to let it GO. Rode my bike 8 miles and it DIDN'T track any of it. I walked 2 miles NOTHING. Jogged 2 miles NOTHING. I can't track ANYTHING but my sleep and who knows if that is accurate.
04-10-2020 09:12
04-10-2020 09:12
Honestly, I went to garmin and didn't look back. I spent hours and hours and hours with support trying to fix my fitbit but it just was not ever going to happen. Nothing wrong with fitbit if you want a nice looking step counter but if you want any degree of accuracy or reliability (and not everyone needs that) then you're best going another direction. My husband still uses and loves his versa but I never put mine on again once I got my garmin.
04-10-2020 16:15 - last edited on 05-14-2020 20:00 by LiliyaFitbit
04-10-2020 16:15 - last edited on 05-14-2020 20:00 by LiliyaFitbit
Thank you so much for your reply. I have tried, tried and tried with
support as well and can't seem to get a resolution to my issues with my
versa as well. I appreciate you letting me know what is working for you
that gives me some direction to take my search to. I do like the way my
versa looks but I also need functionality. It is NOT all about the look for
me. I am on a journey and I really needed this tracker to help me keep
track on my way there and it has been failing me constantly since 2019
since the versa 2 came out and they started messing with the software.
First I couldn't track my water, then it wouldn't come on, inaccurate step
count and now it's not tracking my exercise. Heck all it does is tell me
the time and date 😕
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Moderator edit: personal info removed
04-10-2020 17:53
04-10-2020 17:53
Since the watch doesnt have a gps it works off your phones GPS. If you dont have your phone in range it wont track correctly. And I also wonder about the sleep and just how the sleep numbers are figured. I has 2 hrs and 59 minutes sleep the other night and got a 69 fair! I'm sorry 3 hours SUCKS it doesnt even come close to fair.
04-11-2020 00:32
04-11-2020 00:32