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Versa incorrect time and battery life not lasting

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‎10-04-2020 06:17 - last edited on ‎10-07-2020 11:32 by Fitbit Moderator

‎10-04-2020 06:17 - last edited on ‎10-07-2020 11:32 by Fitbit Moderator

My fitbit is losing time and requiring to be put on charger almost every day.  Is there a battery in it or something that when it ages out, keeps it from staying on time.  

 

Moderator Edit: Clarified subject

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‎10-07-2020 11:31

‎10-07-2020 11:31

Hi @ShirelyMarsha, welcome to the Community Forums!

 

Thanks for bringing this to my attention. Let me share with you that the battery of our Versa was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much. After taking into consideration the information that was previously mentioned, please check this help article for more tips and recommendations. This article includes as restart process that will refresh the device's performance.

 

Also, our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Versa it should display the time that’s configured on your phone. However, this may also also be fixed by updating the time zone in your Personal Settings. For step-by-step instructions, please check our help article: How do I change the time on my Fitbit device? and let me know how it goes.

 

Let me know if further assistance is needed and if you have any additional questions.

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