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Hi, so I wanted to know if I should be concerned that my Versa is sometimes glitchy and once in awhile it will freeze up. My Versa works fine and I noticed that it didn't glitch much until i switched over to a new phone. So I basically wanted to know if I should be concerned that my Versa is sometimes glitchy and if it's common. Thanks in advance!
Hi, try this: restart your Versa 4-6 times in a row by pressing and holding the left an lower right buttons togehter untill you see the Fitbit logo and release the buttons. See if this solves this problem. If the problem persists or reoccurs, contact Customer Support.
Hi, try this: restart your Versa 4-6 times in a row by pressing and holding the left an lower right buttons togehter untill you see the Fitbit logo and release the buttons. See if this solves this problem. If the problem persists or reoccurs, contact Customer Support.
When the procedure I suggested solves your problem, you do not have to be concerned and the fact that it's happening since you have a new phone (which one by the way??) might be a coincident, unless the phone is not in the supported list of Fitbit, but that's something else. Keep me posted!!
I used to have my FitBit on a ZTE then I had I got it on the iPhone 6s and ever since then it has been glitching. I will try to restart my Versa. By the way thank you for your help I appreciate it.
You're very welcome, that's why I'm around here to try to be helpfull. BTW, your new phone does not cause the problem cause it's supported by Fitbit, so just a coincidence!
Thank you for your help I restarted the Versa and it isn't as glitchy, my Versa is sometimes a little slow but aside from that is is working fine! Thank you.
