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Versa is brand new and wont charge and wont work

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‎03-18-2019 02:17

‎03-18-2019 02:17

Hey there,

 

I have had a look at all the forums and it seems to be a common issue. But I just bought the Versa special edition and after a day it won't charge, it wont even turn on.

 

I am honestly so disappointed and would return it if I could.

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‎03-18-2019 06:18

‎03-18-2019 06:18

Even if you can't return it, you can still call Fitbit support. My experience with them has been fairly positive. 

Versa 2, Flex 2, Sense, Apple Watch 6
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‎03-19-2019 09:19

In response to ConnieL429

‎03-19-2019 09:19

@Amy1992  Welcome to the Fitbit Community! I hope you're doing well!

 

Sorry to hear that your Versa isn't charging. Please try these suggestions to help your device charge. If the issue persist then you could contact our Support team as @ConnieL429  suggested. If this is the case please let me know so I can create a ticket for you.

 

@ConnieL429 glad to hear that your experience with our support team has been a positive one.

 

Keep me posted.

Alvaro | Community Moderator

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