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Versa is dumping thousands of steps

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‎08-09-2019 00:11

‎08-09-2019 00:11

I bought my Versa in December 2018.  About two weeks ago I started a fitness program.  Twice this week I have walked 10,000 or more steps, I've been syncing after each exercise rotation.  After approximately 10,000 steps it drops  four or five thousand steps.  It also drops all of the hours when I reached 250 steps per hour.  

Everything else seems correct.

I thought it could be sweat so I have been drying my arm and the Versa, but it did it again.  Very frustrating.

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‎08-14-2019 10:08

‎08-14-2019 10:08

@Okra86327 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Fitbit Versa since it's losing steps when reaching almost 10,000 steps or 250 steps per hour.

 

Please try restarting your Versa as described in this help article. This will refresh your watch internally. After this, monitor your Versa during the next 49 hours of activity and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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