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Versa is dying in a matter of hours

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‎02-02-2019 09:33

‎02-02-2019 09:33

Hello, 

 

A few days ago, I noticed my Fitbit kept dying really fast. Yesterday, I read forums and tried everything I could find, except the factory reset. My Fitbit was 100% charged this morning and within a half hour, it has gone down to 53%. I’ve tried the factory reset several times just now, but it won’t connect successfully. I’ve uninstalled the app and the removed the Fitbit from the app, my Fitbit is on the charger, WiFi is good, it says they’re Bluetooth paired on my phone, I’ve restarted the Fitbit several times. I’ve only had it for 6 months. I really don’t want to buy another. Anyone have any other ideas? Thank you! 

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5 REPLIES 5

‎02-02-2019 11:05

‎02-02-2019 11:05

Hi, sorry to read about your problems. I would advice to contact Customer Support, the can do a battery test. Good luck!

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‎02-02-2019 11:07

‎02-02-2019 11:07

I have become really disappointed with Fitbit overall.  I've been a loyal customer for years and have been reading comments about different models having the same problem.  My Alta goes off the minute I remove it from the charger.  It is completely charged.  My problem started some time ago with my fitbit not lasting more than a day.  Then it started dying in the middle of the day.  Yesterday, it died completely.  I had to start counting my own steps and logging them in the app but I've lost a lot of steps. Now it's just not working.  I was thinking of upgrading to Versa but have changed my mind. I will never recommend Fitbit again to my friends. I'm thinking of moving on to an Apple watch.

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‎02-02-2019 11:30

In response to ginivric

‎02-02-2019 11:30

Yes, I’ve been having a lot of issues with mine. I’ve shutdown and factory reset several times because it has connectivity issues. I would switch to Apple Watch too, but when it comes to tracking fitness, Fitbit is so much better. I would hate to switch and be unhappy, but having something that actually works and doesn’t have so much connectivity issues might be worth it. 😫 

I was on the phone with Fitbit support this morning. They had me do another reset and they are going to monitor my battery. We will see how things go. Go luck with the switch to Apple! I hope it works out for you (:

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‎02-02-2019 11:36

In response to Nhal00

‎02-02-2019 11:36

Hi, do not forget to mention the battery duration of Fitbit devices. My wife owns an Apple iWatch and she may be very lucky if it lasts for max 30 hrs!! My Versa lasts 5 to 6 days on one charge depending on activities. 

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‎02-02-2019 11:38

In response to SunsetRunner

‎02-02-2019 11:38

That’s another reason I don’t want switch! My boyfriend charges his Apple Watch every night. I like tracking my sleep. 

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