Versa is experiencing heart rate, sleep and battery draining issues

[Jinxxycat]

Hello

I noticed my sleep monitor wasn’t tracking sleep for two nights.  Also the battery was draining daily.  I had changed the band and thought maybe it wasn’t contacting my wrist properly.  Switched back to factory band.  Took a walk today.  It’s tracking steps and floors, time, distance, and the map when synched.  It’s just not tracking heart rate.  Two dashes and the heart icon on the display.  The lights on the back are also not working.  

I’ve done a soft reset, toggled the tracking off and on with a soft reset in between.  I’ve also done a factory reset.  Nothing is working.  It won’t track my heart rate.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Jinxxycat, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit forums.

I would like to follow up on the heart rate, sleep and battery draining issues that your Versa is experiencing. By the way, thank you for troubleshooting this issue before contacting our forums.

Please follow the steps listed in this article in order to fix the heart rate issue. After this, try the tips advised in this help page. Finally, I'd like to share this help article, which explains how your Fitbit device tracks your sleep. These articles may contain steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome.

[Jinxxycat]

I followed all the steps over and over.  Nothing worked.  I ended up buying a new HR monitor bc mine was over a year old.  Seems fitbits don’t last really much longer than a year.  I’ve been dealing with them breaking for years and years.  Most have been replaced bc they were not even a year old.