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Versa is experiencing "Connected GPS" issues

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‎03-29-2020 08:55 - last edited on ‎04-20-2020 04:40 by Fitbit Moderator

‎03-29-2020 08:55 - last edited on ‎04-20-2020 04:40 by Fitbit Moderator

Hi,

I have a Versa (classic - not Versa 2 or Lite) and a Galaxy S8 phone. When I try and use the connected GPS feature when I go out on a run, walk or bike, the GPS often cuts out and only records parts of the run. All of the HR data records and the timer is right, but when I look at the map afterwards, the start point is correct, but then it draws a straight line to some part in the run a while later, and then records GPS for a bit and then cuts out and draws a straight line to some other point in the run. This means that the distance and pace are also wrong.

Is this a problem with my Versa or are others experiencing the same?

Thank you in advance!

 

 

Moderator edit: updated subject for clarity

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‎04-20-2020 04:40

‎04-20-2020 04:40

Hi @Lily-R, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit forums.

 

Regarding the "Connected GPS" issue that your Versa is experienced, I was able to get in touch with our Support team and was told that they will reply to your email soon. Please keep an eye on your email account since they'll be happy to follow up and assist you accordingly.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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