Versa is failing to update

[Wizzalora]

My fitbit app told me a few days ago that there was a new update for my tracker, like all the other times I clicked to update and it started updating. After a while my phone stated update had failed and my watch just showed me the fitbit symbol. I tried running the update again, to no avail and my watch has been stuck like it since. Yesterday, I managed to display my clock when I pressed the 2 right hand buttons which enabled me to try and hard reset after unpairing my watch from my phone and the app. When I then reached the part to 'set up' the fitbit, the set up failed and my watch is stuck on the fitbit symbol again rendering my watch which is only 2 years old useless. Does anyone know of anything else I can do to try and sort this out?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Wizzalora, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

At this point, I'd recommend trying the following:

1. Remove your Versa from your Fitbit account and phone's Bluetooth settings. 
2. Turn off other Bluetooth connections when not in use.
3. Plug it into the charging cable and open the Fitbit app.
4. Set up your Versa.
5. If there is no connection, restart your Versa.

If the issue persists, please perform a factory reset on your watch by doing these steps:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

[Wizzalora]

Hi,

Factory reset has been done and it still displays just the fitbit logo and
I can't do anything else.

[MarreFitbit]

@Wizzalora I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual.