Versa is flashing Fitbit Logo non-stop

[My_filly_lady2]

My year old versa has been unable to keep a charge and now is flashing the logo. I am unable to restart it even if I plug it into my laptop to manually reboot. I have taken it into the water quite a few times and have dried it after. What are my next steps?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @My_filly_lady2, welcome to the Community Forums. Thanks for the details provided in your post about your Versa 2's behavior. I appreciate you've already taken the time to try troubleshooting it prior to posting here, I'll be glad to continue assisting you.

Does your Versa 2 vibrates when you connect it to the charger? Do you still see the green lights flashing on the back? If you haven't done so yet, I'd recommend trying the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, I'd suggest performing a restart by following the steps below: 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

[My_filly_lady2]

To whom it may concern,

I had gotten some advice on how to get my watch working again. I followed all of the steps and they still will not do the trick.

The logo flashes on for about 5 seconds and goes black for 3 seconds. I tried to reset using my PC but nothing seems to help.

If you have any further advice I would love to try it. I haven’t had this watch for that long!

Thank you,

McKenna Bagger

[April.S.]

I am having the same issue. I have tried to factory reset the device (not app) and it just continues to flash. It was almost 100% charged earlier, so I know battery is not an issue. I was trying to switch to choose an exercise in screen when it froze and wouldn't let me click out or back. The button didn't work either. So I left it. About 3 min later the logo started flashing and continued to flash on and off even after trying to reset. There has not been any device vibration or ability to sync. I also tried charging it, no difference. 

[MarreFitbit]

Hi there @My_filly_lady2 and @April.S., thanks for the update. I appreciate you have already tried to troubleshoot this situation before reaching us. At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual. 

We hope your issue is solved soon.