Versa is frozen on source screen

[Bpidhirney]

Screen is frozen on sourse screen.  Versa wont even restart.  Held all buttons for over 30 sec. Won't even shut down.  Updated and syncs but cant do anything with it.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Bpidhirney.

I am sorry to hear your Fitbit Versa screen is frozen. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend doing the following:

1. Change a clock face, please select a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 
2. Please confirm the steps you tried to restart your device: How do I restart my Fitbit device?

Looking forward to hearing back from you.

[Bpidhirney]

Ive tried 3 different clocks and nothing happens.  Youve requested i restart my watch.  Please tell me how!!!!!!.  Holding any of the 3 buttons for over 10 sec and up to 30 sec.  Watch will not restart.  Still frozen on source screen. I've been reading all the related posts and I've tried every suggestion I can.  Watch has been awesome for 2 yrs.  Just now it will not work one bit.  I never wear it in shower.  Please help 

[LiliyaFitbit]

Hi @Bpidhirney, thank you for your reply. 

I appreciate your efforts and the additional details. I totally understand how you are feeling. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.