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Versa is frozen

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‎03-17-2019 18:05 - last edited on ‎03-18-2019 08:50 by Moderator Alum

‎03-17-2019 18:05 - last edited on ‎03-18-2019 08:50 by Moderator Alum

My Fitbit Versa is frozen with just the fit bit logo. Does anyone have any recommendations on how to solve this? It is only 2 months old.

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎03-17-2019 18:19

‎03-17-2019 18:19

Hi, did yoy already try the two buttons method to restart your Versa multiple times in a row? If yes, and did not solve your problem, contact Customer Support about this. 

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‎03-18-2019 08:51 - last edited on ‎05-13-2025 11:32 by Fitbit Moderator

‎03-18-2019 08:51 - last edited on ‎05-13-2025 11:32 by Fitbit Moderator

A warm welcome to the Community @Lcs1218 and @SunsetRunner thanks for the input.

If your Versa is frozen, as recommended restart it by following the instructions provided in the help article How do I restart my Fitbit device?.

Let me know how it goes. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎03-18-2019 17:37

In response to AlejandraFitbit

‎03-18-2019 17:37

Thank you so much for the suggestions!
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‎03-18-2019 17:43

In response to AlejandraFitbit

‎03-18-2019 17:43

Thank you for the suggestions. Unfortunately it didn't work. 

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