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Versa is getting stuck on Firmware update

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My first versa died during a dip in the sea. The replacement they sent me isn't installing the firmware. I tried factory resetting, restarting the versa, using wifi in different places,  installing via a different phone, uninstalled and reinstalled the app basically anything I can do. I don't want to have get another .After this stage it will failAfter this stage it will failThe versa always get stuck here. I ave to restart for this screen to go away.The versa always get stuck here. I ave to restart for this screen to go away.    

 

 

Moderator edit: Subject for clarity 

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My replacement has been fine to be fair but I would definitely move to something else that if this one dies. I am scared of updating the firmware now in case it does 

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