help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa is having difficulty connecting third-party headphones

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-20-2019 13:28 - last edited on ‎07-24-2019 07:11 by Fitbit Moderator

‎07-20-2019 13:28 - last edited on ‎07-24-2019 07:11 by Fitbit Moderator

Anybody else having problems getting wireless in ear monitors getting recognized by bluetooth on a Versa? I have Cambridge Audio Melomania phones and they are not recognized at all. Customer service says there is a known issue they are working on with no timetable for a fix. I had trouble setting up watch on an android phone had to switch to an iphone to complete setup. Is this common with Fitbit?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-24-2019 07:18 - edited ‎03-27-2024 08:09

‎07-24-2019 07:18 - edited ‎03-27-2024 08:09

Welcome to the Community Forums @acebreathe1! 

In regards to the headphones, please note that we’re aware of it and are working to identify a resolution as quickly as possible. We appreciate your patience and look forward to getting you back on track.

About your Android phone, I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

Please let me know if there's anything I can do to assist you in the meantime.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎07-24-2019 07:18 - edited ‎03-27-2024 08:09

‎07-24-2019 07:18 - edited ‎03-27-2024 08:09

Welcome to the Community Forums @acebreathe1! 

In regards to the headphones, please note that we’re aware of it and are working to identify a resolution as quickly as possible. We appreciate your patience and look forward to getting you back on track.

About your Android phone, I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

Please let me know if there's anything I can do to assist you in the meantime.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes