Versa is locked and won't pair to my phone

[Vijusher]

Hi, My Fitbit versa is locked out and doesnt pair with my phone. Any suggestions? I have tried everything.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there @Vijusher, welcome to the Community Forums. Thanks for taking the time to troubleshoot your Versa prior to contacting us.

I've seen you already contacted our Support Team, I'd suggest to keep the conversation with them as they'll know what's the next step to try after all the steps you've done so far. You haven't received a reply yet as due to recent events affecting our operations, we're taking longer to respond.

In the meantime, besides the steps you've done, you can perform a factory reset which is a different procedure. Please be aware that by doing a factory reset your apps, stored data, personal information, credit and debit cards and saved settings will be deleted from the watch:

• Unpair your smartwatch from the Fitbit account
• Unpair your smartwatch from the phone's Bluetooth settings (if you have your watch paired to more than one phone, please unpaired it from all devices). Your Fitbit shouldn't be paired to any Fitbit account or any phone at this point.
• Press and hold the three buttons on your Fitbit for up to 20 seconds.
• Once the logo is shown on the screen and then disappear, release the bottom button and hold the other two until you hear a strong vibration. This indicates the reset has started, so you have to release the other two buttons.
• This procedure can take several seconds and from time to time the watch will reset to zero showing the logo and the Fitbit.com/setup site.
• If the bottom button is not released at the right time or this procedure is not followed correctly, the logo will be shown quickly and the Versa will restart without completing the factory reset.

We hope to get you back on track soon.

[Vijusher]

Thanks. I tried all the options you have mentioned but now luck. Will wait for FITBIT support to advice back.

[MarreFitbit]

Hi there @Vijusher, you're very welcome. 😉 Thanks for confirming that you've tried the steps above. 

We hope your issue is solved soon.

[Vijusher]

Thanks. This worked.