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Versa is locked

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‎08-03-2020 01:16 - last edited on ‎08-04-2020 05:07 by Fitbit Moderator

‎08-03-2020 01:16 - last edited on ‎08-04-2020 05:07 by Fitbit Moderator

My versa 2 is locked and it will not connect to my Bluetooth  i have tryed reconnecting my versa but it din not work and i tryed reconnecting with a new email but because my versa is locked it din not work.

 

 

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‎08-04-2020 05:07 - edited ‎08-04-2020 05:08

‎08-04-2020 05:07 - edited ‎08-04-2020 05:08

Hi @Anișoara, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa 2 since it got locked and it won't connect to your phone's Bluetooth. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article in order to unlock your Fitbit Versa with your phone.

 

Let me know if this fixes the issue.

JuanJo | Community Moderator

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