Versa is losing time and it won't connect with my phone

[Emma2301]

Since yesterday my Versa has been losing time i.e @ 5.30am this morning it was was 3.13am and will not Sync with my phone.  Have uninstalled on my phone and now it will not install tried 10 times to re-install it.

Any idea's as can't afford to buy another one at this current time.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Emma2301, it's great to see you in our Fitbit Community. Regarding the syncing and time issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums. I totally understand how you feel about this.

If you haven't done so, please restart your Versa as described in this help article. After this, set up your watch from scratch as instructed in this help page and see if it connects with your phone properly and it shows the correct time.

Keep me posted on the outcome.

[Emma2301]

Thank you you reply, I have managed to get it back on my phone just over an hour ago, but since then it will not sync at all and the time on the Versa is 17 minutes behind the correct time on my phone.

I just don't understand why it has just happened since yesterday afternoon and the Versa is only just a year old (brought 30/11/2019)

[JuanJoFitbit]

Hi @Emma2301, thank you for getting back and trying the recommended troubleshooting steps.

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided and you will be back on track with a replacement unit soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[ElderJ]

Me too.   Its 21.16 now.. my versa lite watch is saying 20.14

[Uksarah19]

I'm having the exact same problem! Do you mind sharing the solution?

[Uksarah19]

Am I to understand that the solution was to replace it? Mine is nearly 2yrs old, I'll be sad to see it go

[ElderJ]

I was basically told by fitbit online chat yesterday that I need get a compatible phone as nothing they can do.    I don't understand this as my phone has been working perfectly with the versa lite since August when I got the versa ....everyday syncing and no problems with time loss  ..this syncing issue and ovcasuonatime loss only happened over last few weeks.  I have gone back to my fitbit charge 2 this weekend.   No problems at all...syncing,  time is perfect..  so surely if my phone is not compatible like she told me.   Then my charge 2 wouldn't work properly..but it is ??? Something not right with what fitbit helpless saying 

[Emma2301]

When I called them I was offered a replacement as it was only just over a year old, I had no issue with regard to my phone not being compatible.

[Uksarah19]

Mine will be 2yrs old on Wednesday, I guess I'll be buying a new one. Thanks for the reply