Versa is no longer syncing and is time off

[DawnSirius]

For the last week, my Versa 2 has stopped syncing and the time is off by 20 minutes daily. When I do get it to sync, it only lasts less than a day.  I have removed the watch from app in order to reinstall but now cannot reinstall.  I’ve tried turning off and on Bluetooth and tried attaching to IPad which does not work either. I have an Android phone.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@DawnSirius It's great to see you in our Fitbit Community. Regarding the syncing and time issues that your Versa 2 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

Please restart your watch as described in this help article. After this, set up your watch from scratch as instructed in this help page and see if the issue gets fixed.

Hope this helps.

[DawnSirius]

I can no longer see my versa in app and have tried to reinstall several times with no success.

Moderator edit: removed personal information

[JuanJoFitbit]

@DawnSirius Thank you for getting back and trying the recommended steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.