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Versa is not accurate tracking distance

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‎10-05-2023 07:28 - last edited on ‎10-05-2023 11:02 by Fitbit Moderator

‎10-05-2023 07:28 - last edited on ‎10-05-2023 11:02 by Fitbit Moderator

My versa is not accurately measuring my distance when exercise walking.

 

Moderator edit: clarified subject.

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‎10-05-2023 11:01

‎10-05-2023 11:01

It's good to see you participating for the first time in the community @Apz.

I'm sorry to know the inconvenience that you are experiencing. Thank you for sharing the inquiry.

Before considering other options, I'd suggest you perform a restart.

Versa estimates your stride lengths using your height and gender and when tracking one or more runs using on-board or connected GPS, it evaluates that data to automatically update your running stride length. For best results, run at a comfortable pace for at least 10 minutes.

If you prefer to measure your walking and running stride lengths yourself and enter them manually, see  Can I change my stride length in my Fitbit account? 

When you're tracking an activity with GPS, Fitbit calculates your distance using GPS data rather than steps. If you begin moving before you get a GPS signal, the tracker will calculate distance using steps and stride length as described above until a GPS signal is found. If this is the case, I would like to suggest you to go to your phone Settings > Fitbit and make sure Location is set to Always or While using the app, then restart your phone and open the Fitbit app again. 

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