Versa is not connecting to Huawei P20 properly

[Nannanucci]

My phone and fitbit versa watch are not connecring properly. In the fitbit menu under notifications there is a small red box where it says that the phone must reboot for the tracker to work. But it doesn't work with the rebooting, the only thing that works is to re-install the fitbit app. But after a couple of days the problems occurs again. I have tried takling to huawei but they couldn't help me, their suggestions was to removing all the the paired Bluetooth devices from my phone, but that did not help.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Nannanucci, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it's not connecting to your Huawei P20. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, monitor your watch and see if it syncs and connects with your phone properly.

Keep me posted on the outcome.

[Nannanucci]

Hi.
Thanks for your advice, but they did not help. I have also reset my phone,
but still within a few hours the phone stops sending messages to my watch.


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Kind Regards

*Nanna *