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Versa is not connecting to phone's Bluetooth

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‎01-06-2020 16:12 - last edited on ‎01-07-2020 03:47 by Fitbit Moderator

‎01-06-2020 16:12 - last edited on ‎01-07-2020 03:47 by Fitbit Moderator

My Versa is not connecting to my Bluetooth. I've turn everything on and off but still not working! Please help! I just got it today!

 

 

Moderator edit:updated subject for clarity

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‎01-07-2020 03:47

‎01-07-2020 03:47

@Nicole_85, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not connecting with your phone's Bluetooth.

 

Please let me know what is the brand and model of your phone. This info will help me to determine the cause of the issue.

 

In the meantime, make sure that you are following the setup instructions as described in this help article.

 

Looking forward to your response.

JuanJo | Community Moderator

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