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Versa is not counting my hourly steps

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‎04-30-2019 08:09 - last edited on ‎12-20-2021 18:31 by Fitbit Moderator

‎04-30-2019 08:09 - last edited on ‎12-20-2021 18:31 by Fitbit Moderator

My watch and app are not syncing.  I have 250 steps per hour, however it is showing as 0. I have restarted, uninstalled, reinstalled, logged out, everything you can think of, to no avail. 

 

Moderator edit: updated subject for clarity

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‎04-30-2019 11:32

‎04-30-2019 11:32

@AndreaM81 wrote:

...

 however it is showing as 0.

...

What is showing as 0, your tracker or app, or both?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎04-30-2019 11:58

In response to JohnnyRow

‎04-30-2019 11:58

It’s shows correctly on watch. Incorrectly in app.

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