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Versa is not pairing after factory reset

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‎07-23-2020 13:26 - last edited on ‎07-29-2020 07:04 by Fitbit Moderator

‎07-23-2020 13:26 - last edited on ‎07-29-2020 07:04 by Fitbit Moderator

III bought fitbitufitbit varsa in oct 2019. It was working fine until 5 weeks back when my original straps broke. Then I stopped using it. Now after 5 weeks when I started it, it was lagging and not getting sync to fitbit app. Then I did a factory reset and removed it from my fitbit account in the app. Now when I am trying to pair it again I am only seeing download fitbit app to start screen with fitbit logo on the smartwatch.

I have already restated the watch multiple times, uninstalled-installed it multiple times. Still no success. 

 

Help or support is much appreciated. 

Thanks,

 

 

Moderator edit: format

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‎07-29-2020 07:03

‎07-29-2020 07:03

Hi @NeerajSingh, welcome to our Fitbit Community! Regarding the pairing issue that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via email. I'm glad to hear that a solution was provided and you will be back on track soon.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

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