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Versa is not providing accurate sleep data

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My sleep tracker has become very inaccurate- like, impossibly inaccurate! 
It is logging much more sleep than I am actually getting - for example, last week I was up with my daughter and her friends (sleepover bday party) until around 2am - yet according to my Fitbit I was sound asleep at 10:09pm! 
Similarly, a few nights ago I was up and out of the house by 9:30 but it said I was asleep until 10:43! I wish!! 
it has been working completely fine until a few weeks ago, had it since March. 
ive tried restarting it etc!

any suggestions would be greatly appreciated! Thank you!

 

 

Moderator edit: updated subject for clarity

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Hi @LouLou22, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa is not tracking your sleep accurately. I totally understand how you feel about this. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try a factory reset. To do so on your device, follow the steps below:

 

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. Set up your watch from scratch

Finally, monitor your Fitbit Versa and see if it provides accurate sleep data.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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I have a Versa 1, did you ever resolve the issue with your sleep tracking? Mine records/reports way LESS than actual! Annoying.

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