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Versa is not providing "Sleep Score" data

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‎06-04-2020 12:27 - last edited on ‎06-22-2020 05:50 by Fitbit Moderator

‎06-04-2020 12:27 - last edited on ‎06-22-2020 05:50 by Fitbit Moderator

Can anyone help?  My fitbit gave me a sleep score only once, why won't it keep doing it?

 

 

Moderator edit: updated subject for clarity

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‎06-22-2020 05:50

‎06-22-2020 05:50

Hi @Mwachunas, welcome to our Fitbit Community! Regarding the sleep score tracking issue that your Fitbit Versa has experienced, I was able to get in touch with our Support team and was told that they assisted you via chat and email.

 

Please reply to their email in case the issue persists and they'll be happy to follow up and assist you accordingly.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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