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Versa is not receiving WhatsApp messages

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‎05-14-2020 00:48 - last edited on ‎08-08-2020 07:31 by Fitbit Moderator

‎05-14-2020 00:48 - last edited on ‎08-08-2020 07:31 by Fitbit Moderator

I’ve had my versa 2 about a month, set it up fine and have been receiving all my notifications, a couple of days ago I stopped receiving my WhatsApp notifications but still got all the others had to delete the app yesterday and start again and that seemed to work, then again today the notifications for WhatsApp aren’t working again and they were fine before I went to bed, any ideas?

 

 

Moderator edit: updated subject for clarity

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‎08-08-2020 07:27

‎08-08-2020 07:27

Hi @Charlotte7777, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa 2 since it stopped receiving WhatsApp notifications. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. After this, monitor your watch and see if it receives WhatsApp notifications properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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