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Versa is not receiving notifications from Huawei P30 Lite

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‎10-08-2020 23:34 - last edited on ‎10-09-2020 07:55 by Fitbit Moderator

‎10-08-2020 23:34 - last edited on ‎10-09-2020 07:55 by Fitbit Moderator

Hi there! I've had this watch for over a year now and since I've switched over to a new phone, notifications are not getting sent to my watch. All the setting are fine, it just says restart phone and I have done that multiple times. I have seen modirators saying they are busy with the issue for months and months now. When will this get fixed? It can't take that long to fix an issue. Please assist. 

 

 

Moderator Edit: Clarified subject

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‎10-09-2020 07:57 - edited ‎10-11-2023 03:49

‎10-09-2020 07:57 - edited ‎10-11-2023 03:49

Hi there @Fitmom_annecke, welcome to the Community Forums. I'm sorry to hear your notifications are not coming through your Versa, I understand where your concern is coming from and how you must be feeling. Thanks for the details provided in your post and for trying to solve the inconvenience prior to posting here. 

If you're exactly getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

If you're not getting that error message, but having issues with your notifications, make sure you've followed these steps: Why are notifications delayed or missing?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-09-2020 07:57 - edited ‎10-11-2023 03:49

‎10-09-2020 07:57 - edited ‎10-11-2023 03:49

Hi there @Fitmom_annecke, welcome to the Community Forums. I'm sorry to hear your notifications are not coming through your Versa, I understand where your concern is coming from and how you must be feeling. Thanks for the details provided in your post and for trying to solve the inconvenience prior to posting here. 

If you're exactly getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

If you're not getting that error message, but having issues with your notifications, make sure you've followed these steps: Why are notifications delayed or missing?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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