Versa is not receiving text messages

[Sabs087]

My versa 2 is not receiving text messages. It does still receive phone calls. I’ve reset it and gone into my app and phone and set for messages to come in and still nothing. Any advice?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Sabs087, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the text notifications issue that your Fitbit Versa 2 is experiencing, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I would like to know what is the brand and model of your phone. In the meantime, try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome.

[Sabs087]

My phone is an I phone11 pro. I had an iPhone 7 prior and it hasn’t worked with either model after doing the resetting. I will try the steps in your article and I appreciate you getting back to me. I’m a patient lady so I understand when people are busy at work 🙂 thanks!

Sent from my iPhone

[JuanJoFitbit]

Hi @Sabs087, thank you so much for your time and taking the time to try the recommended troubleshooting steps. I would like to follow up and would like to know if your Versa is receiving text notifications properly.

Looking forward to your response.

[Sabs087]

Hello and thank you for checking in. No it hasn’t been receiving texts at all still.
Sabrina Curtis

Sent from my iPhone