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Versa is not responding after restart

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‎07-26-2019 03:13 - last edited on ‎07-26-2019 17:56 by Moderator Alum

‎07-26-2019 03:13 - last edited on ‎07-26-2019 17:56 by Moderator Alum

After my Fitbit Versa was completely charged I put it on. After a few hours it went out again. So I held the left button and bottom right button for 20 seconds and nothing still happened. What do I do now. I just got this watch in May 

 

Moderator edit: Subject for clarity

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‎07-26-2019 17:55

‎07-26-2019 17:55

Nice to see that you're digging into the Forums @July710, let me give you a warm welcome to our Community.

 

Thanks for restarting your Versa. You Fitbit is relatively new, so let's try a couple of steps that might help to bring it back to life. 

 

I'd suggest to clean the contacts of your Versa. These contacts can become obstructed by microscopic dirt or debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts, do not scrape them with anything metal because this may damage the plating and result in corrosion. 

 

Please try to restart your it again. How are you changing your Fitbit? We recommend plugging your charging cable into a USB port on your computer or other low-energy device. If necessary, you can use a UL-certified USB wall charger. Don't use a USB hub or battery pack to charge, and only use the charging cable that came with your tracker. Did you have issues before with the charging cable?

 

Please take a look of these recommendations to charge your Fitbit too.

 

Let's give it a try and please keep me posted. Cat Happy

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