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Versa is not responding to taps

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‎01-26-2019 17:47

‎01-26-2019 17:47

Hey,

 

I have been using versa for while now, I recently observed that my versa doesn't respond to taps. I have tried restart, resetting, changing the mode to manual and back to automatic. But still no improvement. Funny thing is it works something, especially if I had recently used the fitbit but when I try to access it, let's say after 3-5 hours, I have to tap more than 3-5 times. And something even after that it doesn't respond.

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2 REPLIES 2

‎01-27-2019 08:54

‎01-27-2019 08:54

@sainyam Welcome! It's great to see you around! Sorry to hear that your Versa isn't working as it should. Since you already restarted it I suggest you try a Factory Reset. You will need to set it up again after this.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-27-2019 09:24

In response to AlvaroFitbit

‎01-27-2019 09:24

Hi Alvaro


As I mentioned "I have tried restart, resetting, changing the mode to manual and back to automatic." I did that, and followed the similar steps.

 

I have tried that twice already to make sure that it might not be because of stray process by clock watch, even without any apps and fitbit's clock faces it still happens

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