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Versa is not restarting and not syncing

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‎07-13-2019 07:40

‎07-13-2019 07:40

I have had Versa for two months and it has suddenly stopped working. I charged it to 100 Percent today in the morning but after taking it off the charging dock, the screen went black. I tried restarting as per advice on this forum but the device did not restart either. 

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‎07-14-2019 13:14

‎07-14-2019 13:14

Welcome to the Fitbit Community @rajendrakg56. 

 

I appreciate your participation in the Forums and sharing the issue you're having with your Fitbit Versa which screen went blank after charging it to 100%. Thank you for your troubleshooting efforts. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, please keep working with them. 

 

I'll be around if you need further assistance. 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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