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Versa is not showing my steps data accurately

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‎07-29-2023 06:01 - last edited on ‎07-29-2023 08:50 by Fitbit Moderator

‎07-29-2023 06:01 - last edited on ‎07-29-2023 08:50 by Fitbit Moderator

When I tap the footsteps icon on my Versa watch screen, it shows a smaller  number than what's on the front screen. Which is correct and why are there now 2 different numbers?

Moderator Edit: Clarified subject

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‎07-29-2023 08:52

‎07-29-2023 08:52

Hi there, @Mfolkins. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the inconvenience with your Versa.

To better assist you, would you mind telling me the difference in steps between the main screen and the step tile? 

In the meantime, please restart your Versa as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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2 REPLIES 2

‎07-29-2023 08:52

‎07-29-2023 08:52

Hi there, @Mfolkins. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the inconvenience with your Versa.

To better assist you, would you mind telling me the difference in steps between the main screen and the step tile? 

In the meantime, please restart your Versa as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎07-29-2023 12:37

In response to MarreFitbit

‎07-29-2023 12:37

Thank you for replying. Step difference at the moment is 749, 1291. I will
change my clock face next. .
Kind regards,
Mary
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