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Versa is not showing or tracking my heart rate

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‎05-18-2020 08:59 - last edited on ‎05-30-2020 07:18 by Fitbit Moderator

‎05-18-2020 08:59 - last edited on ‎05-30-2020 07:18 by Fitbit Moderator

My versa is not showing any heart rate. It was previously stuck showing 70BPM but I followed advice on this forum and updated to the latest software, restarted my versa and have tried turning the heart rate on and off. Nothing is working.

 

 

Moderator edit: updated subject for clarity

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‎05-30-2020 07:17

‎05-30-2020 07:17

Hi @GGYTT, welcome to our Fitbit Community! Regarding the heart rate tracking issue that your Fitbit Versa experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided. and you will be back on track.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often.

JuanJo | Community Moderator

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