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Versa is not syncing iPad or Moto G Play

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‎09-27-2018 14:31 - last edited on ‎09-28-2018 07:59 by Fitbit Moderator

‎09-27-2018 14:31 - last edited on ‎09-28-2018 07:59 by Fitbit Moderator

My Versa isn't very old and it worked fine with my phone and my iPad, now it won't. Help!

 

 

Moderator edit: clarified subject

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‎09-28-2018 08:04

‎09-28-2018 08:04

Welcome to the Forums @grandmajackie.

 

I will be moving this thread to the Versa board as I think it is better suited for it.

 

I'd recommend that you try following these steps to get your Fitbit to sync once again. They should work in getting it to work.

 

In regards to the Moto G Play,  this is happening because it is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

 

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following the steps I shared above can help, so maybe you could give them a shot.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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