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Versa is not track heart rate

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‎04-23-2020 09:40 - last edited on ‎05-07-2020 10:08 by Fitbit Moderator

‎04-23-2020 09:40 - last edited on ‎05-07-2020 10:08 by Fitbit Moderator

HR is not working anymore. I have been resetting it constantly and it works briefly and then stops. I have done a factory reset and it still doesn't work. It will take my heart rate but then it will never change.

 

 

Moderator edit: updated subject for clarity

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‎05-07-2020 10:08

‎05-07-2020 10:08

Hi @ML8219, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the heart rate tracking issues that your Versa is experiencing, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often.

JuanJo | Community Moderator

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