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Versa is not tracking distance accurately

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‎06-13-2020 12:40 - last edited on ‎08-15-2020 05:29 by Fitbit Moderator

‎06-13-2020 12:40 - last edited on ‎08-15-2020 05:29 by Fitbit Moderator

my self and my partner both have versa 2 we both do the same route plus I track it with strata.my partner fitbit and strata will be the same but my fitbit always seem to be anything from 1mile out.the more miles I cover the more miles its out.any help or tips.

 

 

Moderator edit: updated subject for clarity

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‎08-15-2020 05:27

‎08-15-2020 05:27

Hi @svanbeck, welcome to our Fitbit Community. I'd like to follow up and help you with your Fitbit Versa 2 since it's not tracking your distance accurately.

 

Please restart your Versa as described in this help article. After this, check out this help page, which explains how your Fitbit device tracks your distance traveled.

 

Finally, monitor your watch during your next route and see if the distance is accurate.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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