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Versa is not tracking distance and calories accurately

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‎06-16-2020 21:16 - last edited on ‎08-15-2020 06:12 by Fitbit Moderator

‎06-16-2020 21:16 - last edited on ‎08-15-2020 06:12 by Fitbit Moderator

My Fitbit cheats me at least a mile a day and doubles my calories burn. How do I fix that?

 

 

Moderator edit: updated subject for clarity

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‎08-15-2020 06:11

‎08-15-2020 06:11

Hi @Fitthick, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it doesn't track your distance and calories accurately.

 

Please restart your Fitbit Versa as described in this help article. After this, check out this help page, which explains how your Fitbit device tracks your distance and calories. Finally, monitor your Versa during the next 48 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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