Versa is not tracking floors accurately

[Laura_la_rencia]

My versa is not counting the floors in the right way, since months.

I have more than 100 counted floors every day, but I only did 10-15 maybe.

when I walk 2 floors up, its not counting any floors. Its counting floors when I don’t do them.

I already did a lot of resets. Nothing changed.

please help 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Laura_la_rencia. Welcome to the Community Forums. Thanks for trying to troubleshoot the inconvenience with your Versa before reaching out. I understand where your concern is coming from. 

Please note that your Fitbit device may give you credit for extra floors for a variety of reasons. Devices may track floors while doing everyday tasks such as opening doors, driving, or riding elevators or escalators, or from abrupt weather and atmospheric pressure changes. Exposure to excess moisture can also result in extra floors. For more information, see: Why does my Fitbit device count extra floors? You can also find more information about tracking activity in this help article: How does my Fitbit device calculate my daily activity?

Said that, here are some of the possible causes for this inaccuracy:

• The Versa may track floors while driving, on an elevator or in an escalator.
• Due to the Versa is a wristband device, it may track floors while opening doors, from a weather change, or from a gust of wind (i.e. pressure changes)

[Laura_la_rencia]

Thank you for your message.

I’ve already read about these possible causes.

the thing is, this problem is new since some months. Before that everything worked fine.

so it must be a certain problem that can be solved somehow.

[MarreFitbit]

@Laura_la_rencia Thanks for getting back and the update. 

Since none of the above describes your issue, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.