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Versa is not tracking hear rate accurately

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‎06-11-2020 06:01 - last edited on ‎07-13-2020 05:02 by Fitbit Moderator

‎06-11-2020 06:01 - last edited on ‎07-13-2020 05:02 by Fitbit Moderator

My versa has decided I am in peak even when I am just walking - any suggestions?

 

 

Moderator edit: updated subject for clarity

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‎07-13-2020 05:01

‎07-13-2020 05:01

Hi @HelenJck, welcome to our Fitbit Community. I'd like to follow up and help you with your Fitbit Versa since it's not tracking your heart rate accurately.

 

Please restart your Versa as described in this help article. After this, monitor your watch for the next 24 hours and see if your watch provides more accurate heart rate readings.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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