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Versa is not tracking heart rate properly

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My HR tracker stops working whenever I walk, unless I am in exercise mode. So it works when I'm sitting doing nothing and when I put it in exercise mode, but whenever I walk anywhere it will stop until I'm still again for about 30 seconds. I've turned HR off and on again and reset the watch but it keeps doing it.

 

 

Moderator edit: updated subject for clarity

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@Naivety it's great to see you in our Fitbit Community! I'm happy to assist you with your Versa since it's not tracking your heart rate properly. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like you to follow the tips and troubleshooting steps that are listed in this help article. This article contains steps that you already did but you can skip them and proceed with the rest. After this, monitor your Versa's behavior and see if it tracks your heart rate properly.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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@JuanJoFitbit This didn't work, are you able to find a solution please?

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