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Versa is not tracking heart rate.

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‎06-08-2018 08:34 - last edited on ‎06-11-2018 06:51 by Moderator Alum

‎06-08-2018 08:34 - last edited on ‎06-11-2018 06:51 by Moderator Alum

Just today I noticed that the heart rate monitor - which is still showing green - is no longer registering a resting bpm and the sleep stages for last night did not register. I am not sure how to turn off the Versa to do a reset; Any ideas on how to rectify?

 

UPDATE:

I called support and Monica was great. This was totally a user error on my part.  I am new to Versa and didn't realize there is a setting which turns the heart rate monitor on and off.  She showed me where that was and I turned it back on.  I am not sure how it was turned off, but I am back in business now.  Thanks!

 

Moderator Edit: Clarified Subject.

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‎06-11-2018 06:52

‎06-11-2018 06:52

Hello @CRushnell, I hope you're doing well, it's nice to see you around. Smiley Happy

 

I appreciate you have taken the time to update your post and let me know your issue has now been resolved after contacting our Support Team, I'm very glad. 

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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