Versa is not tracking heart rate

[Angie-O]

I've tried everything to get my heart rate function on Versa to start working again. I can't find on the new dashboard where to make sure it is turned on. The function is turned on on the versa itself. No blinking lights on the back.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Angie-O welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not tracking heart rate.

I'd like you to try the troubleshooting steps that are listed in this help article. After this, monitor your heart rate and see if the issue gets fixed.

Keep me posted on the outcome! 😀

[SunsetRunner]

I have tried this and it's still not working

[JuanJoFitbit]

@SunsetRunner I'm sorry for the late response. However, I'd like to welcome you to our Fitbit forums.

Also, I appreciate the time spent trying the troubleshooting steps shared above before contacting our Community.

I was able to get in touch with our Support team and was told that they sent you an email requesting some information. Please check out your email account in order to follow up and proceed accordingly.

I'll be around if any question arises! 😀

[SunsetRunner]

Thanks for the reply I have responded to the support teams email. Thank you

[NHBetty]

My bpm stopped this week. No green lights.

Have tried many suggestions to no avail.

Off warranty

[JuanJoFitbit]

@SunsetRunner I'm sorry for the late response. However, I'm glad to hear that you have replied to our Support team. Thank you for posting the update here.

Don't hesitate to get back if you need further assistance.

@NHBetty thank you for joining us in this thread and our Fitbit Community. Regarding the heart rate tracking issues that your Versa is experiencing, I'd like to know what troubleshooting steps you have tried. This will help me to avoid providing the same information.

In the meantime, try the troubleshooting steps listed in this help page. It may contain steps that you already might have tried but you can skip them and try the rest.

See you later! 😀

[PickleballDeb]

I am having the same issue with my Versa. It is not tracking my heart rate, activities, or sleep. I have tried all the suggestions in your help articles but it still isn’t working. I get steps and time. The green lights on the back are not on. Also just installed the latest update for the app. but still nothing. Thanks for any help. 

[NHBetty]

Today the green light came on and was tracking heart rate throughout the day.
Tonight for no reason, it stopped again ☹

Sent from Mail for Windows 10

[Angie-O]

I actually ended up contacting customer service and they offered to send me
a new Versa or half off of another product. I ended up ordering the Versa
Lite at half price. My old Versa now doesn't hold a charge for one whole
day. Not sure what happened. Maybe contact customer service and hopefully
you are still under warranty.

[PowderedToast76]

Same problem here for me.  I tried everything in the support article as well  as factory resetting, but the heart rate tracker doesn't work, and the green lights are not working.  It's also not tracking sleep, and the step count goes up just sitting on the counter.  

[NHBetty]

Thanks for the info.
The watch was already replaced due to another issue in 2018.
I am no longer under warranty.


Sent from Mail for Windows 10