Versa is not tracking my data accurately and battery won't hold the charge

[sfindlay]

Versa has needed charged in the past 2 days when normally goes longer. Not recording activity/steps correctly & hasn’t recorded sleep patterns for a week. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @sfindlay. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa. I understand where your concern is coming from. 

As a first approach, I'd recommend restarting your watch. For instructions, see How do I restart my Fitbit device?

If you continue having issues with your data after the restart, please see How accurate are Fitbit device? and What factors can affect my heart-rate reading on my Fitbit device?

As for the battery not lasting as expected, see Can I extend my Fitbit device's battery life?

Hope that helps. 

[sfindlay]

Hi I have tried all suggestions but still not recording everything. Heart rate, sleep or zone minutes. Recording steps but not fully. Insure what to do now.


Sent from my iPhone

[MarreFitbit]

@sfindlay Thanks for following the tips and recommendations I provided above. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.