Versa is not tracking my heart rate accurately during my exercises

[lewissamuel]

Each day when I prepare to start my workout, my Versa will be tracking my heart rate. As soon as I select my workout type, the heart rate monitor goes blank and fails to track my heart rate for the first few minutes of my workout. It then starts and is momentarily accurate, only to once again either stop tracking or tracking at approximately 40bpm too low. A few minutes later, it will usually resume with the balance of the workout remaining accurate. However, lately the tracking is becoming even more sporadic, with wild swings in my heart rate of 40-50bpm moment-by-moment. I've read the various posts about not wearing it too tight, not wearing it too loose, moving it up my arm, etc. but there appears to be no rhyme or reason as to why it is not accurately tracking my heart rate. It is beyond frustrating as I've attempted to track my progress and the effectiveness/intensity of my workouts (and daily/weekly zone minutes) but can't get consistent and accurate data. At this point, I don't even know why I bother wearing it during my workouts except for the stopwatch feature that allows me to know how long I've been working out. Very disappointed.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @lewissamuel. Welcome to the Community Forums. Thanks for sharing the details about the inconvenience with your Versa 2. We‘re taking into consideration your comments and sentiments with regards to our products and services.

To solve this inconvenience, see What factos can affect my heart-rate reading on my Fitbit device?