Versa is not tracking my heart rate nor exercises

[MLester5644]

Versa not showing heart rate or logging any exercise 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @MLester5644. Welcome to the Community Forums. 

How are you tracking your exercises? What exercises are not being tracked? For more information, see How do I track my workouts with my Fitbit device? 

Regarding the heart rate, I'd like you to perform the following steps below for this situation:

• Switch the Heart Rate settings from On to Off and manually sync your Versa. To switch the heart rate settings on your Versa, from the main screen of your Charge 3, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your Versa once again. 
• Once it's done, restart your Versa once again. To do so, press and hold the back and bottom buttons.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Hope this helps.