Versa is not tracking my heart rate

[Janicewhite]

I have a versa.  My heart rate sensor isn't working and has been turning itself on and off since i did the new update recently.  My senor doesn't even give me a green light or anything.   What are my options?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Janicewhite, welcome to our Fitbit Community! Regarding the heart rate tracking issue that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone. In case the issue persists, contact them with the reference number they provided and they'll be happy to follow up and assist you accordingly.

I'll also be around if any question arises.

[Janicewhite]

It made the versa quit working after talking to them on the phone. It
would no longer turn on, and when it did it would cut in and out.

[JuanJoFitbit]

Hi @Janicewhite, thank you for getting back. I'm sorry to hear that the issue persists. Please contact our Support team with the case number so they can provide a solution and you can be back on track.

Let me know if you have any questions.