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Versa is not tracking my heart rate

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‎06-01-2020 13:50 - last edited on ‎06-11-2020 07:20 by Fitbit Moderator

‎06-01-2020 13:50 - last edited on ‎06-11-2020 07:20 by Fitbit Moderator

It appears that after the firmware update my Versa Lite heart rate monitor isn't working. Has anyone else seen this issue?

 

 

Moderator edit: updated subject for clarity

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‎06-11-2020 07:19

‎06-11-2020 07:19

Hi @Russ32, it's great to see you in our Fitbit Community! Regarding the hart rate tracking issue that your Fitbit Versa has experienced, I was able to get in touch with our Support team and was told that they assisted you via chat.

 

I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often and please stay safe.

JuanJo | Community Moderator

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