Versa is not tracking sleep score

[Sarahlou98]

My sleep score isn’t showing. I’ve wiped my sensor, reset my device, let it lose charge and recharged. I’ve done everything and still can’t get a sleep score.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Sarahlou98, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the sleep data tracking issue that your Versa is experiencing, I was able to get in touch with our Support team and was told that they assisted you via social media and sent you an email requesting some details from you. Please reply to their email and they'll be happy to follow up and assist you accordingly.

I'll also be around if any question arises.

[Djjfhrjiie213jd]

I also have that problem! It's so annoying.

[JuanJoFitbit]

Hi @Djjfhrjiie213jd, thank you for joining us in this thread and our Fitbit forums. I'm sorry to hear about the sleep score data issue that your Fitbit Versa has experienced. I totally understand how you feel about this.

I got in touch with our Customer Service team and told me that they assisted you via chat. Please don't hesitate to get back if more assistance is needed.

Let me know if you have any questions.