Versa is not tracking steps and battery dies everyday!

[trevy17]

On vacation, my versa stopped working after I entered the pool (up to 3ft deep!)

I rebooted it and it worked again, but since then, the battery does not last the whole day. I have cleaned the terminals and been charging it everyday, but this morning, it will not count my steps taken. Still showing 0 steps for today. Please help.

[SunsetRunner]

Hi, it's my assumption that your Versa suffered from water damage. did you dry it thoroughly after swimming, also the band? Try this and skip the battery test. Hope this helps. 

[JuanJoFitbit]

@trevy17 Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since its battery drains fast after using it in the pool.

I'd just like to know if the issue persists or if it got resolved after trying the troubleshooting steps that shared @SunsetRunner.

As a side note, please try the tips that are listed in this help article. You can skip the tips that you already tried. Finally, monitor the behavior of the battery and let me know know.

Keep me posted! 

[trevy17]

Hi,

I have now tried the many suggestions, rebooting 5 times, cleaning the terminals, etc and it is still going flat by the end of the day. Please advise.

Thank you,

[JuanJoFitbit]

@trevy17 Thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions!