Versa is not tracking steps and heart rate

[Activemomoftwo]

I have had my Fitbit for almost two years now and have raved about it to everyone I know but that might change now. Yesterday I woke up and noticed that it was not tracking my steps or my heart rate. I hit the middle button and the bottom right button to see if that would fix the problem but it didn’t. Then I flipped it over to see if there was gunk covering the sensor but there wasn’t. However I did notice that there was water in the sensor and I’m not sure how it got there. I don’t shower with my Versa on and I try to clean it after a few workouts (as I’m a fitness instructor and am always using the timer). I have now noticed that it has started to die in the middle of the night it has a charge of 63% when I go to bed. Has anyone else had this problem? Is there any way to fix it? I loved my Versa and I’m not sure what happed to it.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Activemomoftwo, welcome to our Fitbit Community! I'm sorry to hear about the steps, heart rate tracking and battery issues that your Fitbit Versa has experienced. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone. Please don't hesitate to get back if more assistance is needed.

I'll also be around if any question arises.